Spiritual IT Support

Handling complexity is a state of mind

SheepOverboard's techie, Leif Leet, today proposed radical policies for Information Technology (IT) depart'mental' handling of exponentially increasing workplace complexity, which will soon be beyond human understanding or control.

In addition to Haiku Windows messaging, the following Information Technology procedural policies invoke Hawaiian Ho'oponopono metaphysics. Techniques should be applied by IT staff to ALL support issues not responsive to conventional troubleshooting.

Background

Ho'oponopono means, "to make right," or "to rectify an error."

Error arises from thoughts that are tainted by painful memories from the past. Ho'oponopono offers a way to release the energy of these painful thoughts, or errors, which cause imbalance and disease.

Modern Ho'oponopono includes the three parts of the self, which are the key to "Self I-Dentity." These three parts -- which exist in every molecule of reality -- are called the Unihipili (child/subconscious), the Uhane (mother/conscious), and the Aumakua (father/superconscious). When this "inner family" is in alignment, a person is in rhythm with the Divinity. With this balance, life begins to flow.

Thus, Ho'oponopono helps restore balance in the individual first, and then in all of creation.

Premise

For the ancient Hawaiians, all problems begin as thought. But having a thought is not the problem. So what's the problem? All our thoughts are imbued with painful memories - of persons, places, or things.

The intellect working alone can't solve these problems because the intellect only manages. Managing things is no way to solve problems. You want to let them go, and when you do the Divinity takes the painful thought and neutralizes or purifies it. You don't purify the person, place, or thing, you neutralize the energy you associate with that person, place or thing.

So the first stage of Ho'oponopono is the purification of that energy - and then something wonderful happens. Not only does that energy get neutralized, it also gets released, creating nihility . Buddhists call it the Void. The final step is to allow the Divinity to come in and fill the void with light.

Doing IT Support or roubleshooting you don't have to know what the problem or error is. All you have to do is notice any problem you are experiencing physically, mentally, emotionally, whatever. Once you notice, your responsibility is to immediately begin to clean, to say, "I'm sorry. Please forgive me."

The true job of IT Support is not to solve problems, but to BOTH take 100% responsibility AND ask for forgiveness.

Methodology

1. Don't focus on the outcome, because we're not in charge of that. We can only petition the Divinity, thus: "Please, whatever is going on in ME that I have caused this pain in my client, tell me how I can rectify it." Then apply whatever information you are given by the Divinity indefinitely, until either your pain is gone or the client asks you to stop.

2. When somebody comes to you with a problem, ask YOURSELF "where is that problem?" As an IT support specialist you're the one who caused the problem. You must take 100% responsibility - knowing that you're the cause of the problem, that you have the responsibility, then, to rectify the error. Remember, the problem, or error, is in YOUR thoughts.

3. If you want to solve a problem, work on yourself. If the problem is with another person, for example, just ask yourself, "What's going on in me that's causing this person to bug me?" Armed with the knowledge that people only show up in your life to bug you, you can elevate any situation and release it there. Say to the client: "I'm sorry for whatever's going on. Please forgive me."

Conclusion

a] You don't have to understand the problem. That's the beauty of this. You don't have to understand networking, routing, NAPs, NOCs, IP and NDIS. It's like the Internet. You don't need understand the Internet, just go to the Divinity and say, "Can we download?" and the Divinity downloads, and then you get the necessary information.

b] Corollary to [a] - in our spirituality a common failing is, because we don't know who we are, we never download direct from the Light. We go outside ourselves or consult our colleagues. Mistake! Failure! Go to the Light.

c] Much recurring illness and chronic pain in IT Support staff can be managed using Ho'oponopono and other clearing processes to make amends for all the pain IT staff have caused clients since the beginning of time (1822). The idea being that people like us (IT geeks) are in the healing professions because we have caused a lot of pain.

d] It's an inside job. If you want to be successful in IT support, it's an "inside job." Work on yourself!